VoIP

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GroupCCI offers a comprehensive suite of VOIP solutions to increase productivity at every business level.

  • Hosted Call Center Solutions
  • Predictive Dialer and SMS
  • Smartphone iPad | Tablet Apps
  • Soft Reception Console
  • IP Fax Solutions
  • Virtual Office Attendant
  • CRM | MS Outlook Integration

 

CALL CENTER SOLUTION

With GroupCCI hosted call center solutions, say goodbye to large upfront investments, complex management, hidden fees, and long deployments. Our call center functionality is leading edge technology with call back, call whisper, call barge features and all the real-time reporting and metrics you demand at a fraction of the costs.


 

PREDICTIVE DIALER

With the GroupCCI hosted predictive dialing and SMS  solution, triple the amount of agent talk time with prospects, auto detect no answers, busy signals, voice mail, fax machines, and quick disconnects.

  • Throttle concurrent calls
  • Auto Redial Feature
  • Multiple IVR Scripts | Reports
  • SMS Broadcasting Option

 

SMARTPHONE APP

Group CCI’s smartphone app brings the ultimate connectivity to your business phone extension. Twin your smartphone, iPad or tablet and take your desktop phone extension with you anywhere and get the mobility and productivity you demand in today’s competitive environment.

  • FREE download from APP Store and Google Play
  • All PBX functionality available
  • Switch calls from app to desk to mobile on the fly
  • Call recording available
  • Access user portal and settings

 

RECEPTION CONSOLE

The GroupCCI Voice Operator Panel is perfect for large organizations that wish to omit the clutter of reception phones with multiple expansion modules.

The VOP provides full extension status monitoring (ringing, busy, available) with calls details and call interception. This advanced software switchboard and attendant console is fully translated in English, French, Spanish, German, Italian, Dutch, Danish, Turkish, Russian and has all the drag and drop features required to operate an effective receptionist environment.


 

IP FAX

With GroupCCI IP FAX solutions, get a little or get a lot, the choice is yours and either way, the quality is always superb! All GroupCCI DIDs are T.38 compliant with awesome fax delivery from 2 to 500 pages!

  • Inbound only – PDF 2 Email
  • Traditional Fax to Fax
  • Fax – Store – Forward Solution
  • HIPAA Compliant

 

Salesforce/Outlook

GroupCCI  VoIP solution provides a Salesforce/Outlook add-in that lets you carry out the following tasks in the convenience of your Microsoft Outlook or Salesforce application:

  • Initiate call between your PBX account and phone numbers found in your email or contact list
  • Send files as fax messages to fax numbers found in your email or contact list